Questions. Plain answers.
Quick answers to the things people ask us most. Anything else, get in touch.
Ordering & Pricing
Do I need a trade account to buy?
No. Prices are open to anyone. The 'trade account' just saves your delivery details and order history for repeat orders.
What's the minimum order?
One pallet. We don't sell individual sheets — pallet-only keeps prices honest.
Can I get a sample sheet first?
Not currently. If you need to sight before you order, call us — we can arrange a viewing at the yard.
Delivery
How fast can you deliver?
Stocked ranges: 2–5 day standard. Pre-order ranges: lead time shown on product page.
Where do you deliver?
London and the South East — 56 postcode areas across the home counties, kerbside, by 18-tonne rigid with tail-lift. Outside the area? Call us for a manual quote.
Do I need to be there to receive it?
Yes, or someone authorised to sign for it. We need a signature on delivery.
What if I'm not happy with what arrives?
Refuse the pallet or photograph damage at delivery, then email sales@allsheets.co.uk — we'll arrange replacement or refund.
Account & Trade
Why open a trade account?
Saves your delivery details and order history. Reorder past deliveries in two clicks. Get on the trade email list for drops and pallet deals.
Is the trade account free?
Yes. No fees, no minimum spend, no approval process.
Can my team have separate logins?
Currently one login per company. Multi-user coming later this year.
How do I get a copy of an old invoice?
Log in → Orders → click the order → 'View invoice (PDF)' button. Invoices auto-generate.
I have a bigger question. How do I reach a human?
Call 020 3987 3667 (Mon–Fri 7am–5pm) or email sales@allsheets.co.uk. Real people answer.
Talk to a real person.
Phones answered, emails replied to within 2 working hours.