Offload & Delivery Explained

Getting a pallet off the lorry. Sheet materials are heavy and come on pallets, so how they're unloaded matters. When you order, we ask a few questions about your site so we send the right vehicle — you don't choose it, we do, based on your answers.

Offload options

• Forklift on site — you have a forklift/telehandler to take the pallet. Fastest and cheapest.
• Tail-lift — the lorry lowers the pallet to the ground on a powered platform; needs firm, level access.
• HIAB / Moffett — a lorry-mounted crane (HIAB) or truck-mounted forklift (Moffett) that places the pallet where you need it. Best for restricted access or no on-site machinery.

Kerbside vs on-site

• Kerbside — delivered to the nearest safe point at the roadside; you move it from there.
• On-site — placed within the site where access allows (typically with HIAB/Moffett).

What we need from you

At checkout, tell us your postcode, access notes, offload method, where you want it placed, a delivery window and a site contact. Accurate answers mean the right truck turns up and nothing gets refused on the day.

Not sure what your site needs? Call 020 3987 3667 before you order and we'll advise.